Terms & Conditions

  • Promotion of services & activities on whattodo.directory & wat2du.com is provided on behalf of the tour / adventure company who provides the advertised services (Our Partners).
  • This website acts only as an agent for the person, business or company providing the services. whattodo.directory & wat2du.com won’t accept responsibility for any change in price or variation of services shown.
  • All services and prices are subject to change without notice; prices are current at the time of publication.
  • Where any changes in price by the person, business or company providing the service is not notified to us by the operator we will provide the ticket to the purchaser as per the prices last advised to us.
  • It will be up to the operator to honour all bookings and tickets purchased from us.
  • We have agreements in place with all tour & experience providers listed on wat2du.com and all purchases are guaranteed by WAT2DU (We offer full refunds in the case that your operator in not able to honour any paid booking, or an alternate product as agreed).
  • All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter.
  • wat2du.com promotes and sells tourism experience products operating within Australia. We may receive commission or a fee from the operator where we sell tickets via our services.
  • www.wat2du.com Gift Vouchers are available to be purchased online. When a wat2du.com gift card or voucher is purchased it is valid for up to 36 months from date and time of purchase. wat2du.com Gift Vouchers are able to be redeemed by submitting an online booking via www.wat2du.com
  • After www.wat2du.com egift vouchers are purchased online the purchaser (SENDER) email is used to send all egift vouchers to. The PURCHASER will receive 1 email from WAT2DU containing the vouchers attached as individual pdf documents. This certificate is proof of purchase and contains the gift coupon needed for redemption. This egift vouchers should be treated like cash and is valid for one redemption only.
  • Lost egift vouchers please contact us. It is the sole responsibility of the purchaser to ensure security of egift voucher coupon codes as once the e-gift certificate coupon code is redeemed, it will become inactive.
  • www.wat2du.com gift cards are available for purchase in stores or from wat2du.com booking agents.  www.wat2du.com gift cards are valid for up to 36 months from date and time of purchase (unless extended/extension fees may apply where offered)
  • www.wat2du.com gift cards are available in a range of pre-loaded AUD values and may be topped up by contacting us on telephone 1800442116 or email: info@wat2du.com
  • From time to time wat2du.com may assist charitable organisations to promote third party events such as Charity Fundraisers. Where payment is collected on their behalf Paypal processing fees may be deducted from any purchase price.  wat2du.com will act as booking agent only on their behalf & will forward payment to the fundraiser as agreed between the fund raiser & wat2du.com
  • All payments are made electronically via PayPal – an online secure payment system or using PayID (Electronic Funds Transfer) within Australia, via participating financial institutions.
  • Refunds where provided will be processed electronically using the same payment method used to make the purchase.
  • WAT2DU Gift Vouchers are redeemable online via the websites whattodo.directory & wat2du.com only & have no cash value.
  • Accommodation bookings & referrals made via wat2du.com to accommodation partners and affiliates, such as booking.com or airbnb.com receive commission for referring customers to their websites.  Any bookings made via booking.com or airbnb.com are subject to the terms and conditions displayed on these respective websites. wat2du.com or shoalhaventours.com.au has no involvement in the bookings process of third party providers apart from referrals and takes no responsibility for any losses or errors made during the booking process after you are redirected to booking.com or airbnb.com
  • Third party accommodation booking websites terms & conditions apply. Please refer to the relevant website www.airbnb.com.au/terms or www.booking.com/content/terms where applicable.
  • Get Your Guide partners with www.wat2du.com & shoalhaventours.com.au to provide 3rd party tour & activity booking services. Get Your Guide is only related to wat2du.com as an affiliate and operates separately around the world. Commission is paid to www.wat2du.com by Get Your Guide where a customer is referred to their online booking services.  Get Your Guide Gift Certificates are currently not accepted by wat2du.com or towards payment on their websites.
  • wat2du.com gift cards or vouchers are not currently accepted by Get Your Guide.
  • You can contact us for any enquiries as from time to time we have access to exclusive gift voucher offers with Get Your Guide.
  • see www.getyourguide.com/terms_of_use

Our services:

  • Promotion and booking services for tours, experiences and accommodation via wat2du.com is provided on behalf of the tour / experience provider (Partners).
  • This website acts as an agent for the person, business or company providing the services. whattodo.directory & wat2du.com do not accept responsibility for any change in price or variation of services shown.
  • wat2du.com is the primary landing site for a range of website addresses used by us.  We offer all of our services via www.wat2du.com. Other website url’ are used to re-direct web searchers to www.wat2du.com such as shoalhaventours.com.au, shoalhaven.tours, shoalhaven.gifts, experiences.directory, whattodo.directory, wat2du.com.au
  • If a booking is made via wat2du.com we offer to honour all paid bookings as per the terms.
  • All services and prices are subject to change without notice; prices are current at the time of publication.
  • Where any increase in prices by the person, business or company providing the service is not notified to shoalhaventours.com.au or wat2du.com by the operator we will provide the ticket to the purchaser as per the prices last advised to us.

Bookings:

  • It will be at the discretion of any business or company we promote on their behalf to accept any booking.
  • We have agreements in place with all tour & adventure operators we promote & sell their products & services.
  • All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter.
  • wat2du.com & shoalhaventours.com.au promote tourism businesses operating in Australia on a resale or commission basis.

Fundraisers:

  • From time to time wat2du.com & shoalhaventours.com.au may assist charitable organisations to promote third party events such as Charity Fundraisers. Where payment is collected on their behalf Paypal processing fees may be deducted from any purchase price.  wat2du.com & shoalhaventours.com.au will act as booking agent only on their behalf & will forward payment to the fundraiser as agreed between the fund raiser & wat2du.com

Payment Security & Fees:

  • All payments (Debit/Credit Cards) are made via PayPal – an online secure payment system or PayID (Electronic Funds transfer) within Australia (participating banks)
  • Refunds where provided will be processed electronically using the same payment method used to make the booking.

Gift Cards & eGift Vouchers:

  • www.wat2du.com Gift Vouchers are redeemable online via the website wat2du.com or whattodo.directory only & have no cash value.
  • Activation of Gift Cards occurs by contacting us either by texting the coupon code on rear of the Gift Card to +61418747427 or calling us on Freecall: 1800442116(Australia only).
  • Gift Cards are sold inactive for security purposes.
  • eGift Vouchers are automatically activated at the time of purchase and do not require manual activation.
  • Expiration of Gift Vouchers & eGift Vouchers occurs after 3 years from date of purchase or once redeemed.
  • It is advised that www.wat2du.com Gift Cards & eGift Vouchers will become inactive automatically where not redeemed within 3 years and no refund will be offered if not redeemed within 3 years.
  • Contact bookings@wat2du.com to redeem a gift card or apply coupon code online only.

Affiliated Accommodation Booking Partners:

  • Accommodation bookings & referrals made via wat2du.com to accommodation partners and affiliates, such as booking.com or airbnb.com receive commission for referring customers to their websites.  Any bookings made via booking.com or airbnb.com are subject to the terms and conditions displayed on these respective websites. wat2du.com or shoalhaventours.com.au has no involvement in the bookings process of third party providers apart from referrals and takes no responsibility for any losses or errors made during the booking process after you are redirected to booking.com or airbnb.com
  • Third party accommodation booking websites terms & conditions apply. Please refer to the relevant website www.airbnb.com.au/terms or www.booking.com/content/terms where applicable.
  • Get Your Guide partners with www.wat2du.com & shoalhaventours.com.au to provide 3rd party tour & activity booking services. Get Your Guide is only related to wat2du.com as an affiliate and operates separately around the world. Commission is paid to www.wat2du.com or www.shoalhaventours.com.au by Get Your Guide where a customer is referred to their online booking services.  Get Your Guide Gift Certificates are currently not accepted by wat2du.com or shoalhaventours.com.au towards payment on their websites. wat2du.com gift cards are not currently accepted by Get Your Guide
  • see www.getyourguide.com/terms_of_use

Partner Members

  • Partner Members apply to join WAT2DU Directory and if approved can advertise tours or experiences, use our booking services, receive bookings online, receive enquiries about their listed products by using our website and booking systems.
  • Partner Members have rights which will be determined by the membership level chosen.
  • Partners can choose to upgrade their membership status for an annual fee.
  • Membership levels are currently Partner Member(base level), Platinum Member, Exclusive Area Partner
  • Membership fees are paid annually in advance.
  • Once
  • Any change in membership level takes place after full payment for a new level is received. No payment is offered where membership level changes during a paid annual registration period.
  • Annual fee/s are determined by the Partner Membership level you select upon registration or renewal.
  • Membership periods = 1 calendar year from the time of registration or upgrade.
  • Membership fees must be current in order to receive bookings from us. Membership is renewed annually, if you do not wish to remain as a Partner Member, or wish to change your membership level, you must contact us before the renewal anniversary date.
  • Membership fees are non-refundable once paid.
  • You may cancel your Partner Membership at any time, however this will cause all listings you listed to no longer be promoted on our experiences directory. Bookings cannot be taken for products not listed on our directory.
  • You may re-join as a Partner Member at any time if you decide to deactivate your membership. Payment is required in order to re-join.
  • Once you’re a Partner Member, our design team will assist to design your promotion, and once approved, published on our directory. Bookings can begin after published only.
  • Gift Cards can be used to book your products via the websites www.whattodo.directory or www.wat2du.com
  • Minimum Partner Membership fee off $99 per year applies, subject to change.
  • Annual fees vary depending on the Partner Membership level. Up to 100 bookings with nil commission applicable on first 100 bookings with a Silver Membership, or Unlimited bookings for a Platinum Membership with nil commission.
  • All Partner Membership package inclusions are subject to change.
  • Commission will be applicable for bookings received as per the membership level subscribed to.
  • Where there is any doubt in relation to commission rates, the standard travel industry rates shall apply for all bookings within Australia, or as agreed.

Eligibility

  • Australian Registered Businesses are eligible to apply for Partner Membership with wat2du.com
  • Working with Children Check WWCC requirement. All directors, staff, contractors or employees engaged to work with our partners and operators in the provision of services involving children must hold a current WWCC as per requirements of Office of The Children’ Guardian.
  • We reserve the right to refuse or cancel or suspend any partner membership for any reason where we are dissatisfied a partner is not complying with any legal obligation such as any breach of requirements of WWCC regulations.
  • Non-Australian Registered Businesses are not currently eligible for Partner Membership with wat2du.com(subject to change)
  • Non-Partner Member products may be listed by wat2du.com where wat2du.com is an affiliate or agent.

Privacy: